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Government services that build public trust

At its core, digital transformation is about improving the customer experience of government. We use thoughtful design and open source technologies to help you deliver modern public services that put people first.

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Accessible and secure government websites at scale

Government websites have complex information and diverse user groups, but they can be made surprisingly usable and maintainable. We can help you plan a content strategy that merges business goals with user needs (and makes life easier for your staff!) then build a flexible and secure content management system that will grow with you into the future.

How we’ve helped others

U.S. Department of Veterans Affairs
Built a modern CMS for VA.gov
Centers for Medicare and Medicaid Services
Designed a user-friendly health journey for seniors

How we can help you

  • Accessibility consulting and training
  • Research and discovery
  • CMS development and migration
  • User experience and visual design
  • Custom front end development
  • Content design and strategy
  • Maintenance and support
  • Cloud infrastructure
  • Product management
  • Agile delivery management

Modernization of legacy government systems and services

Outdated systems and paper-based processes make it hard for agency staff to efficiently meet the needs of people who depend on you for critical government services. We help you transform your legacy applications and improve your workflows using human-centered design, automation, and scalable, secure infrastructure.

How we’ve helped others

California Child Welfare Digital Services
Provided DevOps support for child welfare systems
New York Metropolitan Transit Authority
Connected Drupal and the Internet of Things to power digital signage

How we can help you

  • Research and discovery
  • Service design
  • Cloud adoption and migration
  • DevSecOps
  • Site Reliability Engineering (SRE)
  • Custom front end development
  • Infrastructure and platform modernization
  • Accessibility consulting and training
  • API design and cloud native development
  • Technology strategy consulting

Human-centered problem solving and strategy

No matter what the challenge is, technology is only one part of the solution. Before building anything new, we work with you to define problems and desired outcomes, understand the customer and stakeholder ecosystem, decide on an approach that serves business goals and user needs, and make plans for facilitating adoption and measuring success.

How we’ve helped others

Centers for Medicare and Medicaid Services
Designed a persona-driven strategy for Medicare benefits
National Science Foundation
Improved user experience to support science research

How we can help you

  • Research and discovery
  • Product management
  • Customer experience and service design
  • Accessibility consulting and training
  • User experience and visual design
  • Content design and strategy
  • Business and impact analysis
  • Agile and Human-Centered Design training
  • Change management consulting

Modern security practices for continuous compliance and reliability

People want to know their government will keep sensitive information safe—but traditional compliance regulations are cumbersome and don’t provide an accurate measure of security. We help you “shift left” with automated processes that keep development and operations teams in sync, with security and compliance woven in from the start, for faster deployment of secure and stable code.

How we’ve helped others

Defense Security Cooperation Agency
Supporting international peace partners with continuous compliance
Various agencies
Helping government automate federal compliance

How we can help you

  • DevSecOps
  • Continuous integration / deployment (CI / CD)
  • Site Reliability Engineering (SRE)
  • Continuous monitoring / automated compliance
  • Rapid / automated Authority to Operate (ATO)
  • Continuous compliance / Compliance As Code
  • Security consulting and training
  • Free and open source software (FOSS) security

Open data sharing to drive evidence-based decisions

Government can serve people best when public data is open, discoverable, and usable. We can help you create a data strategy and comply with open data mandates using open source tools to aggregate, catalog, and standardize your data. Then it’s ready to use, by your staff or the public, to make informed decisions, track metrics, and power useful apps.

How we’ve helped others

City of Louisville
Supporting local government transparency
Georgia Board of Healthcare Workforce
Open data dashboards to serve healthcare workers in Georgia

How we can help you

  • Data program strategy
  • Open data compliance
  • Research of data users and their needs
  • Data cataloging and maintenance
  • Data platform migration / modernization
  • Custom search and analysis applications
  • Data visualizations and dashboards
  • Helpdesk support for your data platform
  • Data science and analysis

Modern skills for an adaptable government workforce

Lasting transformation in government happens from the inside out. Organizational change is hard, but not impossible. We offer consulting and training to help your teams build skills in modern ways of working so your agency can increase resilience, save taxpayer dollars, and serve the public better in the digital age.

How we’ve helped others

Federal Acquisitions Institute
DITAP program certification for federal procurement officers

How we can help you

Open standards. Inclusive practices. Better outcomes.

No matter what problem we’re solving, our core practices and communities power our work and align with current standards for government digital services.
accessibilityagileDevSecOpsdistributed teamsdrupalhuman-centered designopen sourceopen datau.s. web design standards

Start building public trust.

Let’s create better government services.