Government services that build public trust
At its core, digital transformation is about improving the customer experience of government. We use thoughtful design and open source technologies to help you deliver modern public services that put people first.
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WEB & CMS
Accessible and secure government websites at scale
Government websites have complex information and diverse user groups, but they can be made surprisingly usable and maintainable. We can help you plan a content strategy that merges business goals with user needs (and makes life easier for your staff!) then build a flexible and secure content management system that will grow with you into the future.
How we’ve helped others
U.S. Department of Veterans Affairs
Built a modern CMS for VA.govCenters for Medicare and Medicaid Services
Designed a user-friendly health journey for seniorsHow we can help you
- Accessibility consulting and training
- Research and discovery
- CMS development and migration
- User experience and visual design
- Custom front end development
- Content design and strategy
- Maintenance and support
- Cloud infrastructure
- Product management
- Agile delivery management
IT & service modernization
Modernization of legacy government systems and services
Outdated systems and paper-based processes make it hard for agency staff to efficiently meet the needs of people who depend on you for critical government services. We help you transform your legacy applications and improve your workflows using human-centered design, automation, and scalable, secure infrastructure.
How we’ve helped others
California Child Welfare Digital Services
Provided DevOps support for child welfare systemsNew York Metropolitan Transit Authority
Connected Drupal and the Internet of Things to power digital signageHow we can help you
- Research and discovery
- Service design
- Cloud adoption and migration
- DevSecOps
- Site Reliability Engineering (SRE)
- Custom front end development
- Infrastructure and platform modernization
- Accessibility consulting and training
- API design and cloud native development
- Technology strategy consulting
Product & design
Human-centered problem solving and strategy
No matter what the challenge is, technology is only one part of the solution. Before building anything new, we work with you to define problems and desired outcomes, understand the customer and stakeholder ecosystem, decide on an approach that serves business goals and user needs, and make plans for facilitating adoption and measuring success.
How we’ve helped others
Centers for Medicare and Medicaid Services
Designed a persona-driven strategy for Medicare benefitsNational Science Foundation
Improved user experience to support science researchHow we can help you
- Research and discovery
- Product management
- Customer experience and service design
- Accessibility consulting and training
- User experience and visual design
- Content design and strategy
- Business and impact analysis
- Agile and Human-Centered Design training
- Change management consulting
SECURITY & COMPLIANCE
Modern security practices for continuous compliance and reliability
People want to know their government will keep sensitive information safe—but traditional compliance regulations are cumbersome and don’t provide an accurate measure of security. We help you “shift left” with automated processes that keep development and operations teams in sync, with security and compliance woven in from the start, for faster deployment of secure and stable code.
How we’ve helped others
Defense Security Cooperation Agency
Supporting international peace partners with continuous complianceVarious agencies
Helping government automate federal complianceHow we can help you
- DevSecOps
- Continuous integration / deployment (CI / CD)
- Site Reliability Engineering (SRE)
- Continuous monitoring / automated compliance
- Rapid / automated Authority to Operate (ATO)
- Continuous compliance / Compliance As Code
- Security consulting and training
- Free and open source software (FOSS) security
DATA SERVICES
Open data sharing to drive evidence-based decisions
Government can serve people best when public data is open, discoverable, and usable. We can help you create a data strategy and comply with open data mandates using open source tools to aggregate, catalog, and standardize your data. Then it’s ready to use, by your staff or the public, to make informed decisions, track metrics, and power useful apps.
How we’ve helped others
Centers for Medicare and Medicaid Services (CMS)
Supporting government transparency
We empower federal agencies like CMS to reinstate ownership of their data on open data platforms and are working toward a future in which more public data accessibility can become a reality.
Open data to search payments made by drug and medical device companies to medical providersHow we can help you
- Data program strategy
- Open data compliance
- Research of data users and their needs
- Data cataloging and maintenance
- Data platform migration / modernization
- Custom search and analysis applications
- Data visualizations and dashboards
- Helpdesk support for your data platform
- Data science and analysis
WORKFORCE DEVELOPMENT
Modern skills for an adaptable government workforce
Lasting transformation in government happens from the inside out. Organizational change is hard, but not impossible. We offer consulting and training to help your teams build skills in modern ways of working so your agency can increase resilience, save taxpayer dollars, and serve the public better in the digital age.
How we’ve helped others
Federal Acquisitions Institute
DITAP program certification for federal procurement officersHow we can help you
- DITAP program certification
- Telework consulting and training
- Agile and Human-Centered Design coaching
- Team culture and performance coaching
- Technology strategy consulting
- Free and open source software (FOSS) education
- Change management consulting
Open standards. Inclusive practices. Better outcomes.
No matter what problem we’re solving, our core practices and communities power our work and align with current standards for government digital services.
accessibilityagileDevSecOpsdistributed teamsdrupalhuman-centered designopen sourceopen datau.s. web design standards