Jen Harris

Senior Content Strategist
Iowa City, IA

About Jen Harris

Jen Harris joined CivicActions as an Agile Project Manager in 2012 and has since transitioned to working primarily as a UX Designer and Content Strategist. She leverages her communication, technical, and creative skills to manage projects, guide and organize content, and translate business goals into strategic user experience solutions for government and nonprofit clients.

Jen has been instrumental in integrating UX and content strategy work with Agile development at CivicActions, helping to close the gap between developers, designers, content strategists, and users to ensure a common vision for projects that aligns with client expectations. She was the primary user experience and content strategist for (San Francisco Human Services Agency), an effort which required an omnichannel communication strategy to reach a diverse group of users. Jen has also contributed UX and content strategy expertise on projects for the Regional Plan Association and GlobalNET, a collaboration platform for a large federal agency. Other clients include Tesla Motors, Save The Children, Transparency International, and Astraea Foundation.

Before joining CivicActions, Jen spent seven years as founder and director of Black Sheep Heap, a small design company with a focus on projects combining sustainability, social justice, and the politics of food. Clients included Microsoft, Just Food, and Brooklyn Victory Garden. She previously worked as an arts administrator at The Getty Center, Los Angeles County Museum of Art, and Peter Norton Family Foundation.

Jen earned her BA and MFA in Studio Art from Yale University and Queens College CUNY respectively. She is a Certified ScrumMaster, avid traveler and practicing visual artist. When not working, Jen enjoys making home-brewed kombucha and other fermented treats.


  • April 2014, “Agile UX for Government Clients,” Mile High Agile, Denver, CO
  • January 2013, “Agile/Scrum Brown Bag Presentation”, The Ad Council, New York, NY