- Content Strategy
- Service Design
- Social Justice
- Giving tours of Salem, MA
Amanda wants to help you make the world better.
They care deeply about people, and help project teams stay focused on users with empathy-driven UX design and content strategy. Amanda’s background in social justice organizing and higher education gives them insight into how people experience systems as a whole, which inspired their work at the U.S. Digital Service. They tackle systemic problems with jargon-busting plain language, a keen organizational sensibility, and plenty of user research.
Amanda studied Adult Learning and Social Justice at Metropolitan State University and has an M.Ed. in Learning Technologies from University of Minnesota. They’ve also worked as a professional chef and baker, and have been known to facilitate "milk-and-cookies storytime" at community meetings. They also enjoy pottery, fiber arts, and collecting new hobbies.
Things Amanda has been doing
- Guiding content strategy for the Department of Justice
- Helping agencies embrace design thinking at the U.S. Digital Service
- Applying service design principles to the U.S. Immigration and Naturalization experience
- Helping veterans access benefits by Improving the VA’s claim appeals process
- Receiving awards for outstanding design leadership
- Sharing the power of civic technology with Lesbians Who Tech
- Creating an interactive game that helps people practice self-care
- Helping social justice workers achieve balance and avoid burnout
As a designer called to justice, I care deeply about making technology work for the people.Amanda