# Kelly Smith: Designing for the Greater Good

 

 

Date: Monday, August 26, 2024

 By  [CivicActions](/civicactions)

*We caught up with CivicActioner Kelly Smith, Associate Director of Design to discuss her journey in civic tech, the impact of accessible design, and her upcoming third anniversary at CivicActions!*

**What brought you to CivicActions?**

I’m an Associate Director of Design at CivicActions and a Senior UX Strategist on the Oak Ridge National Laboratory project and [DKAN](http://getdkan.org). I’m based out of Riverview, FL. My day-to-day involves creating human-centered designs, coaching and mentoring my team members, and working on internal initiatives for CivicActions.

I first heard about CivicActions through a Drupal connection and was immediately drawn to the company’s mission and work. When a content position opened up, I didn’t hesitate to apply! October will mark my third year at CivicActions.

**What contribution are you most proud of during your time at CivicActions?**

I’m especially proud of the work I did with the Department of Veterans Affairs (VA) check-in team. As the spouse of an Army Veteran, it was deeply gratifying to simplify the mobile check-in experience and travel pay workflows, and to see firsthand the positive impact our work had on my husband.

**What do you find the most exciting or surprising about doing design work in civic tech?**

The most exciting aspect for me is knowing that the work I do at CivicActions genuinely makes a difference. Whether it’s crafting content, refining a design, or ensuring accessibility, every small detail contributes to making government websites more user-friendly. It’s incredibly rewarding to know our design team plays a role in helping the government deliver information more effectively to the public.

*Join other mission-driven technologists like Kelly at CivicActions by exploring our current job opportunities:*[ *civicactions.com/careers*](https://civicactions.com/careers)*.*