CivicActions’ John O’Duinn in InformationWeek: ‘People Are the Real Metrics’

MetricsInformationWeek reports on a talk by CivicActions’ John O’Duinn at Interop ITX in which he explained that the best way to track the success of government IT is to focus on the impact for citizens.

O’Duinn said “proving that something works is an amazing way to get someone’s attention.” In other words, the best way to show the value of a digital government service is to measure human-centric KPIs.

From reducing the number of veteran suicides to increasing the number of at-risk children placed into safe families, O’Duinn is determined to help agencies achieve the goals that matter most.

From the article:

O’Duinn, currently a senior strategist for CivicActions, said that as an engineer he used to care about operational metrics such as response time, number of simultaneous users, and server uptime. After joining the United States Digital Service (USDS) under the Obama Administration and then Code For America, O’Duinn now passionately cares about one key metric: SSPD, or souls saved per day.

That core metric combines organizational goals with traditional systems operations metrics. “This focus guided [my] work at USDS, then at Code For America, and now at CivicActions helping on the California Child Welfare System,” he said.

Read the full article: Don’t Get Sidetracked by Flashy Metrics, Success is in the People | Information Week

Explore the deck: Saving Lives With Technology in Government | John O’Duinn

2018-06-05T14:05:33+00:00 Categories: Government|Tags: , |

About the Author:

Melinda is a writer and content strategist who joined CivicActions in 2015 to help get all the right words into all the right places. She loves using storytelling to highlight the value of civic tech in the lives of citizens, bringing out the heart and soul behind the digital transformation projects that make the world a better place. She is responsible for content creation, editing, research, publication, organization, and promotion on a variety of web and social media platforms — ensuring that content is user-friendly and relevant.

Melinda brings bright enthusiasm and a passion for humanity to every project. Whether helping a technologist transfer a concept into laymen’s terms or crafting a story about a project achievement, she is happiest when someone exclaims, “That is exactly what I was trying to say!”  

In conjunction with her work at CivicActions, Melinda has provided project management, content strategy, and administration efforts for Agile Government Leadership (AGL), a community of civic professionals promoting the use of agile methods in government. She also helps foster community engagement and provides engaging content for the DKAN open data project.

Prior to joining CivicActions, Melinda was a freelance writer and content strategist for a variety of clients in the civic tech space, including DotGov (providing mobile apps to governments), PageFreezer (providing website and social media archiving to agencies), and Urban Interactive Studio (providing outreach and engagement tools for public processes).

Melinda is currently living in an Airstream motorhome with her partner and three young kids, adventuring around the U.S.A. and seeking out as many trees and oceans as possible. She has a deep appreciation for avocados, her kids’ artwork, Instagram, clever science-y blogs with stick figure illustrations, and craft beer.