O’Duinn said “proving that something works is an amazing way to get someone’s attention.” In other words, the best way to show the value of a digital government service is to measure human-centric KPIs.
From reducing the number of veteran suicides to increasing the number of at-risk children placed into safe families, O’Duinn is determined to help agencies achieve the goals that matter most.
From the article:
O’Duinn, currently a senior strategist for CivicActions, said that as an engineer he used to care about operational metrics such as response time, number of simultaneous users, and server uptime. After joining the United States Digital Service (USDS) under the Obama Administration and then Code For America, O’Duinn now passionately cares about one key metric: SSPD, or souls saved per day.
That core metric combines organizational goals with traditional systems operations metrics. “This focus guided [my] work at USDS, then at Code For America, and now at CivicActions helping on the California Child Welfare System,” he said.
Read the full article: Don’t Get Sidetracked by Flashy Metrics, Success is in the People | Information Week
Explore the deck: Saving Lives With Technology in Government | John O’Duinn