Usability Testing at the University of Baltimore - Day 2

Nathaniel Catchpole

on

February 26, 2009

Usability Testing at the University of Baltimore - Day 2

Today was the second day of formal usability testing of Drupal 7, at the University of Baltimore, Maryland. I've been attending alongside Addison Berry, Becca Scollen, Bojhan Somers, Brad Bowmen, Matt Tucker, Nate Haug and Sumit Kataria. I attended the first round of formal usability testing of Drupal 6 in Minnesota last year, and it's been a great experience to get back into the lab and test Drupal 7 this time. We've confirmed some issues we found before (and confirmed that they're still very much not fixed yet), however different set of tasks and users hasalso uncovered a range of new issues and some successes. This time around we've been testing several users with at least some Drupal experience. Some have already built a handful of sites, installed modules etc., others are full time developers using other platforms like Ruby on Rails or Joomla with a little bit of Drupal experience mixed in. While the library staff we tested in Minnesota were usually internet literate with at least some CMS experience, we've been watching people with years of web development experience try to accomplish tasks with Drupal for the first time - and still running into plenty of issues. The good news is, while people are still spending several minutes trying to find things like the 'create content' link, losing form data when clicking on text format information, and many other old favourites, we're also finding many smaller, more immediately actionable issues in areas of core we didn't test extensively before. Users are completing the tasks we set them, so we've been getting data about how the accomplish things, rather than how they completely go off the map - and so far it feels like this data will be far more useful for actually getting things fixed. We'll be publishing results of the testing as soon as humanly possible so the wider community can review the issues found, any solutions we've considered during testing, and hopefully get stuck in to fix them as well. There's still time to get both small and larger usability improvements into Drupal 7, and plenty of patch fodder will be coming shortly.

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